Minneapolis, MN Posted on Arena Positions

Typical duties include, but are not limited to:

  • Provides information about the Minneapolis Park and Recreation Board (MPRB) ice arenas to walk up customers and callers.
  • Responds to inquiries regarding Park Board services, facilities, programs and events.
  • Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and complaints.
  • Provides customer service in processing ice and meeting room reservations and program registrations.
  • Operates computerized public information and reservation systems in an efficient and accurate manner.
  • Responds to customer inquiries via telephone, in person and/or in writing as required.
  • Performs a variety of office support activities.
  • Orders office supplies.
  • Assists with databases, filing, copying, collating and mailings.
  • Keeps supervisor and other appropriate staff informed of problems or other matters.
  • Interpret and enforce ice arena rules for customers.
  • Collect fees and record in software.
  • Follow cash handling policies and procedures.
  • Deposits and receipts money associated with all transactions.
  • Look up availability of ice time, book ice, assign teams and locker rooms.
  • Complete injury requests and submit work orders.

Related Duties:

  • Performs duties related to processing customer requests.
  • Refers complex questions to appropriate staff when necessary.
  • Researches, analyzes and resolves reservation applications.
  • Interprets Park Board Charter, Park Board Ordinances and Park Board policies for customers.
  • Assists in maintaining files and records for reservations.
  • Performs related work as assigned

About Company

Minneapolis Park and Recreation Board
600 Kenwood Parkway, Minneapolis MN 55403

Job Information

Status: Open No of vacancies: 6 Job type: Part Time Job level: Entry level Years of experience: 1 Salary: Negotiable Publish date: 12 Jul 2021

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Ice Arena Customer Service Rep – Minneapolis Park & Recreation Board